Frequently asked questions
How do I choose the right size?
We recommend measuring your foot at home using our measurement guide and
comparing both length and width to our size chart.
If your measurements fall between two sizes, we recommend sizing up for the most comfortable fit.
You can find full instructions on our Sizing & Fit page.
Do you offer wide sizing?
Yes. Select styles are available in both regular and wide fits.
Wide styles are designed with additional room while maintaining the same clean silhouette.
Are your shoes true to size?
Our shoes are designed to fit true to size when selected using your foot measurements.
Because foot shape varies, we recommend referencing both length and width measurements rather than relying solely on your usual size.
If your measurements fall between two sizes, we recommend sizing up for the most comfortable fit.
I’m not sure which size to choose. Can you help?
Absolutely.
If you have questions about sizing or fit before ordering, please contact
us at hello@pahtiabarefoot.com.
We’re always happy to help you find your best fit.
What materials are used?
Our shoes are crafted using genuine leather and thoughtfully selected components chosen for comfort, flexibility, and durability.
Each material is selected with long-term wear and foot health in mind.
Who designs your shoes?
Our shoes are designed by women, for women.
Design is led by our co-founder, Paulina, who brings a deep focus on fit, function, and form to every style. Each design begins with real wear needs and is refined through careful consideration of materials, structure, and movement.
The goal is simple: footwear that supports health and confidence; without asking women to compromise either.
Are your shoes barefoot?
Our shoes are inspired by natural foot movement, featuring flexible construction and a wide toe box.
They are designed to support comfort and mobility while maintaining a refined, elevated aesthetic.
What are barefoot shoes?
Barefoot shoes are designed to support natural foot movement.
They typically feature a flexible sole, a wider toe box, and minimal restriction; allowing the foot to move, flex, and function as intended. This can help improve comfort, stability, and overall foot awareness over time.
Our designs take inspiration from barefoot principles while maintaining a refined silhouette; bridging the gap between foot health and elevated design.
Where are your shoes made?
Our shoes are made in Mexico by skilled
makers with a focus on craftsmanship and quality.
What does “limited run” mean?
We launch in small batches with a set quantity available at release.
If a style or size sells out, we may offer a pre-order for a future restock based on demand.
Are pre-order items made to order?
No. Pre-order items are not custom or made to order.
Pre-orders allow you to reserve your size ahead of the next production run. Shipping begins once the restock inventory has been received.
Estimated timelines will always be shown on the product page.
When will my order ship?
- In-stock orders are processed within 1–3 business days.
- Pre-order orders ship after the restock arrives.
Shipping times vary by location. Full details are available on our Shipping
Policy page.
How much does shipping cost?
Shipping is free on qualifying orders. Orders that don’t qualify pay a flat-rate standard shipping fee. You’ll see the current free-shipping threshold and shipping cost at checkout before you pay.
Do you ship internationally?
At this time, we ship within the United States only.
We hope to expand internationally in the future.
What is your return policy?
We accept returns on eligible items within 14 days of delivery. Returned shoes must be unworn, in their original condition, and include all original packaging with the return tag still attached.
Once your return is received and inspected, you will be notified of approval or rejection. Once approved, a refund will be issued to your original form of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping fees are non-refundable.
For full details and eligibility requirements, please review our Return Policy page.
Why must the return tag remain attached?
Each pair is shipped with a small tag secured to the shoe to ensure all
returned items are clean and unworn.
Returns without the tag attached cannot be accepted.
Please review our Return Policy page for full details.
Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you need a different size or style, we recommend returning your original order and placing a new purchase, subject to availability.