Refund policy

We want you to love your Pahtia pieces. If something isn’t right, we’re here to help.
Please review the guidelines below before starting a return.

Return Eligibility

Sandals

We accept sandal returns within 14 days of delivery.
To qualify for a return, sandals must be:

Unworn and unused
In their original packaging
Free of marks, scuffs, or signs of wear
Returned with all original tags attached

Each pair ships with a small tag secured to the shoe. We can only accept returns if this tag is still attached. This helps us make sure every returned item is clean, unworn, and suitable for resale.

Accessories (including anklets)

For hygiene reasons, we accept accessory returns within 7 days of delivery, and only if the item is:

Unworn
In its original sealed packaging, exactly as it was sent

Accessories that arrive opened or worn can’t be refunded.

Return Denials

We are unable to accept returns that show signs of:

Wear, creasing, or outdoor use
Missing or removed return tags (sandals)
Opened or broken packaging (accessories)
Damage not caused during shipping
Odor, dirt, or alterations

Items that don’t meet our return conditions will be sent back to the customer.

Final Sale Items

Items marked Final Sale are not eligible for return or refund. This includes any product explicitly identified as final sale at the time of purchase.

How to Start a Return

To start a return, contact us at hello@pahtiabarefoot.com with your order number and the reason for your return. Once your return is approved, we’ll send you return instructions.

A flat $8 return shipping fee will be deducted from your refund. This fee is waived if your item arrived defective or if we made an error with your order.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s been approved.

Approved refunds are issued to your original form of payment, minus the $8 return shipping fee.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable.

Exchanges

At this time, we don’t offer direct exchanges. If you need a different size or style, please return your original item under the guidelines above and place a new order for the item you’d like, subject to availability.

Pre-Order (Restock) Items

Pre-order items placed for future restocks can’t be canceled once production has been confirmed. After delivery, these items follow the same return guidelines listed above.